medical center in Portugal

Improving staff communication and collaboration

  • 1 Hospital Core Lab
  • 16 External Collection Stations
  • 3 Internal Collection Stations
  • 1 Spoke Hospital Lab
  • 1500 samples daily
  • Communication difficulties between the Local Health Unit (ULS) and its units – core lab, spoke lab and external collection stations
  • Requirement for a well-structured and standardized process
  • No information available concerning the number of samples originating from each of the units of the ULS and about the transport conditions
  • Missing visibility about which staff took part in the samples’ pathway, leading to low accountability and thus more errors
  • Indexor mini units deployed at collection stations, which allowed automating data collection from the beginning – enhanced sample traceability
  • Over time, broadening the utilization of the indexor solution to additional collection stations has notably amplified the volume of sample data information – majority now being tracked using indexor.
  • Indexor enabled visibility into the individuals handling the samples before reaching the lab, revealing 183 distinct users.
  • And, even with this big number, it was very easy to keep a simple standardized process.
  • Sample transport from external collection stations is now monitored, which has improved confidence in the results and facilitated informed decision-making.